Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Customer Services Officer - Corporate

Permanent full-time (40 hours per week)


Reference: 4958246

It's an exciting time to live and work in Invercargill!

You can enjoy a relaxed atmosphere and endless recreational activities that Invercargill has to offer with Central Otago, Fiordland and the Catlins on our doorstep. As New Zealand's southernmost city we proudly encourage a good work-life balance and with direct flights to Auckland, Christchurch, and Wellington the rest of the world is also within easy reach.

With a high level of confidence, our prosperous southern city is undergoing the biggest resurgence in its 166-year history. Invercargill's reputation for being family-friendly is well deserved, with affordable housing, great schools, and amazing facilities.

Invercargill City Council are seeking a motivated and customer focused individual to join our customer services team on a permanent full-time basis!

Our Customer Services Officers are often the first point of contact and the last too. They don't just answer calls; they deal with the query wherever they're able to and have an encyclopaedic knowledge of Council to show for it! The position includes working in our call centre, Help Desk (reception) and cashier duties.

The successful candidate will ooze personality, have a level head, be incredibly well organised with excellent attention to detail and take immense satisfaction in providing our customers with high quality assistance. You will demonstrate a positive "can do" attitude, and a willingness to pitch in and assist the team to get the job done!

Experience in a similar role would be ideal and given we're highly system oriented computer skills are crucial.

At Invercargill City Council we pride ourselves on our values - positivity, respect, responsibility and above and beyond. Finding the right fit for our team is really important to us and we work hard to provide an environment reflective of these values.

For more information please see the full job description or contact the Invercargill City Council on 03 211 1777.

Please note, all applicants will need to have the right to live and work in New Zealand. While all applications will be reviewed, only those who meet our criteria will be contacted.

Applications Close: 15 Dec 2019