Are you ready to be a part of something exceptional? Invercargill City Council invites you to become a driving force in our future-focused team. With a vibrant atmosphere and an unwavering commitment to our values—positivity, respect, responsibility, and above and beyond—we're passionate about creating a team full of outstanding individuals who are as passionate about shaping the future as we are.

Our friendly Invercargill Libraries team are seeking a Customer Experience Specialist - Research and Home Services Coordinator to assist library customers with their research needs, providing information resources, and guiding individuals in navigating the library's extensive collection of materials and databases.

The combined hours of work for this position are 40 hours per week to be worked over a 5 week roster.

Key responsibilities for this role include: Customer Experience Specialist - Research:

• Assisting customers with their research needs, offering guidance on library resources, locating items, searching databases and resolving inquiries, complaints, and concerns.
• To champion the visibility of research and access services through contributing to displays and exhibitions that showcase the collections and databases available, and promotion of the available research and inter-loan services.
• Design and/or deliver outreach activities to engage and educate the community about the library's multimedia and digital offerings and deliver educational activities on the effective use of research tools, databases, genealogical skills
• Contributing to customer enquiries, reader's advisory and rostered duties as required. This includes rostered weekend shifts.

Key responsibilities for this role include: Home Services Coordinator:

• Coordinating timely delivery of a selection of books, audiobooks, and other materials to homes and care facilities, engaging with customers to understand their reading preferences and ensuring seamless access to library resources.
• Developing partnerships with community organisations, care facilities and other local resources to promote awareness and expand outreach efforts.
• Providing feedback to the Collection team on usage data, customer requests and demand for the large print and audiobook collections.
• To collaborate closely with the relevant Programming team members to ensure programmes and activities are complementary and mutually supportive.
• Foster a welcoming and inclusive environment by connecting with customers.

What you will bring:

• Minimum four years' experience in libraries or related field
• Level 5 Diploma in Library and Information Studies or equivalent level of knowledge, eg recognised library qualification or tertiary qualification in a related discipline.
• A sound understanding of research methodologies, available resources, databases, and reference tools with proven experience in independent researching and critical evaluation of information.
• Demonstration of sound judgement with understanding, respect and sensitivity to cultural diversity and customer types.
• Experience with vulnerable communities in a social services role.
• Ability and willingness to engage with all customers

What we offer:

• Career progression and training/development opportunities
• Positive focus of employee health and well-being: Workstation assessments, free flu vaccines, EAP services, 50% off eye exams, discounted gym memberships etc
• Kiwisaver and Superannuation Schemes
• Access to sick leave from day one of employment
• Appointment time leave: Up to 2 hours for important appointments eg. Doctor, bank, dentist

Waihōpai Invercargill is New Zealand's southernmost city and the heart and hub of Southland. We're known for our lush green spaces, like award-winning Queens Park, our long summer daylight hours and our local legend Burt Munro. Our city has character, charm and a laidback atmosphere. There's outstanding nature reserves, Ōreti Beach and the Waihōpai River to explore plus our lively restaurants complemented by a thriving entertainment and arts scene which are hard to beat! The sensible gridded layout featuring wide streets ensures a convenient 10-minute drive to work. Who wouldn't want to call this place home?

Invercargill City Council is committed to the safety of children, the elderly, and vulnerable adults. As this position involves working with these groups, Police Vetting (under the Children's Act 2014) and a pre-employment drug and alcohol test are required to ensure a safe environment for all.

To learn more, view the full position description or contact Invercargill City Council at (03) 211 1777. Please note: applications submitted via SEEK will not be received. Apply online at Jobs - Invercargill City Council.

Applications close 5 April 2026. Please note applications will be processed as they are received and we encourage you to apply early as this advert may be removed at any time.

Applicants must have the legal right to live and work in New Zealand. While all applications will be considered, preference will be given to candidates currently residing in New Zealand.