Senior Aquatic Customer Services Officer
Permanent Part-Time
Our Aquatic Customer Service staff are often the first point of contact and the last too. Reporting to the Team Leader - Aquatic Customer Services, you will play a vital part in taking the lead to provide exceptional frontline customer service to users of Splash Palace, including members of the public, schools, clubs and other members of our community of customers. Key responsibilities in this position will be answering general telephone and in person queries, processing cash transactions, retail / cafe enquiries and sales, and supporting the development of the Aquatic Customer Services team by sharing your experience and knowledge
- Week 1: Monday - Friday 7am - 2:30pm (7 hours per day)
- Week 2: Monday - Friday 2pm - 9:30pm (7 hours per day)
- Week 3: Monday - Friday 10:30am - 6:00pm (7 hours per day)
Extra shifts are often available, and our ideal candidates could be available to pick these up. You will be willing to work evenings, weekends, and occasional public holidays.
To be successful in this position, you will have:
- NCEA Level 2 equivalent
- First Aid Certificate
- Barista Training (desirable, relevant training will be provided)
- Minimum 2-3 years demonstrated experience in a frontline customer service role
- Demonstrated experience in high level cash handling
- High level of customer relations and communication skills
- Experience in dealing with the public and handling difficult situations
- Well-developed computer knowledge, and confident using software and databases
- Leadership Experience
- Ability to teach others
What we offer:
- Career progression and training/development opportunities
- Positive focus of employee health and well-being: Workstation assessments, free flu vaccines, EAP services, 50% off eye exams, discounted gym memberships etc
- Kiwisaver and Superannuation Schemes
- Access to sick leave from day one of employment
- Appointment time leave: Up to 2 hours for important appointments eg. Doctor, bank, dentist
Waihōpai Invercargill is New Zealand's southernmost city and the heart and hub of Southland. We're known for our lush green spaces, like award-winning Queens Park, our long summer daylight hours and our local legend Burt Munro. Our city has character, charm and a laidback atmosphere. There's outstanding nature reserves, Ōreti Beach & the Waihōpai River to explore plus our lively restaurants complimented by a thriving entertainment and arts scene are hard to beat! The sensible gridded layout featuring wide streets ensures a convenient 10-minute drive to work. Who wouldn't want to call this place home!
The Invercargill City Council is committed to the wellbeing and protection of children, the elderly and vulnerable adults. As a component of this role involves interaction with one or more of the above groups, as part of the assessment of candidates, we will require Police Vetting as per the Children's Act 2014 and a Pre-employment Alcohol and Drug Screening test to ensure we are providing a safe environment for our customers and members of the public.
For more information please see the full position description or contact the Invercargill City Council on (03) 211 1777. Please don't apply directly via SEEK as we won't receive your application. Apply online at Jobs - Invercargill City Council
Applications close 14 June 2026. Please note applications will be processed as they are received and we encourage you to apply early as this advert may be removed at any time.
Successful applicants must be legally entitled to live and work in New Zealand. While all applications will be reviewed, first priority will be given to those applicants who are currently residing in New Zealand.